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Utility Billing/Rate Information

• Natural Gas
• Water
• Sewer
• Garbage/Recycling
• Other Utility Charges
• Utility Discounts/Monthly Average Payments

The City of Enumclaw provides natural gas, water, sewer and garbage services wherever available.  Utility billings are done on a monthly basis.  Gas and Water meters are now being read monthly.  Payments may be mailed, paid in person, or done online.  The City also has a night drop located in the parking lot of City Hall.   

The City's policy has always been to give our customers sufficient notice prior to discontinuing service for non-payment.  If payment is not made by the date indicated, the City then mails a Utility Shut Off Notice (there is a $20.00 service charge for this service).  This letter advises the customer of the actual date of disconnection if payment is not received. 

• Utility Billing Application Forms (Utility Service Application, Senior/Disabled Discount, Natural Gas Payment Plan, Water Leak Adjustment, and Property Owner Utility Payment Guarantee)

Current Utility Charges:

Natural Gas

Natural Gas is billed monthly.  Charges include base charge of $6.25 per month for residential accounts and  $10.00 per month for commercial accounts.   The volume charge is $1.1615 per therm for residential customers and $1.115 per therm for commercial customers.  A Natural Gas payment plan is available, and the application can be downloaded here.

Water

Water is billed monthly.  Charges include a base charge depending on the meter size and a volume charge based on consumption. Single family residential customers are now subject to an increasing block volume charge rate structure. All other customer classes have a standard volume rate for all consumption. Outside city limit base and volume charges are 50% higher than inside city charges.

• Additional 2008 Water Rate Information

• Water Leak Adjustment Application

Sewer

Sewer (Waste Water) is billed monthly.  The base monthly charge for all customer classes is $16.14.  Multi-family residential, commercial and government accounts have volume charges based on all water consumption at $4.80 per 100 cubic feet. .  Single family residential customers have a volume charge of $4.80 per 100 cubic feet of winter water use.  Winter water use is the average monthly consumption occurring from November through April.

• Additional 2008 Sewer Rate Information

Solid Waste (Garbage)

Solid Waste is billed monthly.  All rates are for one collection per week.

• 2008 Recycling Calendar (Adobe Acrobat (pdf) file)

• 2009 Recycling Calendar (Adobe Acrobat (pdf) file)

• Recycling Co-mingling Information (pdf)

Recycling containers are provided at no additional charges. Garbage cans are picked up every week (to determine the day of pick up, contact the Public Works Department). Recycling and Yard Waste Service are picked up the same day as garbage on alternating weeks.  

Additional garbage and yard waste will be picked up for an additional charge.  These additional charges are payable in advance at the Finance Department at City Hall. Extra garbage is $3.54 per can and yard waste is $3.54 per extra bag.  

Please note that all utility rates are subject to change on City Council approval.  Public Hearings are held for proposed rate changes at regular City Council meetings, typically during September through November of each year.

Other Charges:

New Account Fee: $5.00, Utility Shut off Notice: $20.00, Non payment turn off penalty: $25.00, Meter Tampering: $100.00, NSF Check Penalty: $25.00, Late penalty of 1% on past due amounts, with a minimum of $5.00.  

Utility Discounts:

• Low Income Senior Citizen/Disabled utility discounts are available.  To find out if you qualify and/or obtain an application, please contact the Finance Department at (360) 825-3591, extension 0, or you can download the discount application here in Adobe Acrobat (pdf) format.

• Average Monthly Payments: You can now pay a monthly average payment for all your City utilities to help offset high winter payments.  Download the application form here in Adobe Acrobat (pdf) format or contact the Finance Department.

Utility Bill FAQs:

1) Why do I have two charges for my water and/or gas usage? I didn't have this before.
You have always had a water base charge and a water volume charge. In the past, the City has combined the two and presented it as one charge on your statement. With the new system, the City is separating the charges out to provide customers with more useful information.

2) I am on the senior/low income discount plan, but it does not appear that I received the discount on my statement.
If you have already gone through the application process and have been approved for the senior/low income discount plan, but your bill does not reflect this, please call City Hall and we will correct your account.

3) My bill shows an AMP Adjustment. What is this?
AMP stands for Average Monthly Payment plan and replaces the previous budget payment plan. The AMP plan calculates a 12-month average each month and thus self-adjusts as your usage patterns change. The system will debit or credit your reserve account based on this usage so that your:

Actual Usage +/- AMP Adjustment = Average Calculated Usage

On the AMP plan, customers should not have a large settlement at the end of the year, as was the case in the past.

If you have any questions regarding any of the above policies or charges, please call the Finance Department at 360-825-3591, extension 0, or email utilities@ci.enumclaw.wa.us.  

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City of Enumclaw
1339 Griffin Avenue
Enumclaw, Washington  98022
(360) 825-3591

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